Job Description

• Provide guidance and instruction in the use of associated special tools and test equipment;

• Assist in identifying areas where additional training may be required;

• Emphasize safety precautions;

• Demonstrate “best method” for the installation of modification and retrofit kits;

• Render technical guidance to resolve difficult and unusual maintenance problems, including troubleshooting, aircraft configuration and capability, and coordination of engineering support;

• Provide an analysis of maintenance program and recommendations that may be beneficial;

• Serve as the liaison to Sikorsky for the exchange of information relative to the maintenance of the helicopter and engines, including Notification of urgent maintenance difficulties and/or material requirements to ensure rapid response to operator readiness requirements;

• Issue monthly status reports on all technical assistance requests, warranty claims, and statuses of priority parts on order; and

• Assist the Customer in completing and submitting warranty claims