Job Description
• Provide first-line technical assistance to onsite personnel and system users.
• Perform basic diagnostics and troubleshooting on IT, network or equipment-related issues
• Manage service requests, incident reports and escalation to higher support tiers when necessary.
• Support installation, configuration and replacement of hardware/software components.
• Monitor system performance indicators and promptly report abnormal conditions.
• Maintain accurate records of support activities, interventions and resolutions.
• Collaborate with engineers, supervisors, and remote support teams to resolve technical issues efficiently
Other Requirements
- At least 5 years’ experience in systems/network engineering or technical support roles- Familiarity with ticketing systems, remote support tools, or system-monitoring platforms
- Previous experience in international assignments or remote project sites.
- Configuration and testing of Cisco network equipment.
- Network Engineering Skills
- Cybersecurity Skills
- Windows Server & Workstation Administration
- Virtualization & Hypervisor Competence (VMware)
- Active Directory, RBAC & GPO Management
- Server, Storage, and Hardware Management
- Database Administration & Access Control
- NPT/ Time Synchronization Services
Skills
- Network Structure
- system monitoring
- Technical Support Engineer
- Ticketing Management
Education
- Diploma/National Diploma
Job Information
Experience
5-10